The first thing we hear from most customers is, Can I get a new unit? The purpose of the Home Warranty is to fix any mechanical problems. It is very rare that a unit gets replaced, even more rare in a new policy and usually will result in a denial of the claim or a second opinion.
Do I have to use a unit the insurance company is supplying? Yes, if you don't want to be out of pocket any additional money then the answer is, yes you do. However a lot of customers opt to take a Cash Out on the amount the insurance company will have involved in the claim.
How Long does it take to get a major repair approved and then installed? In most cases, 7 to 10 working days.
The Home warranty company said I do not have a deductible due, Is this True? No not always. Click on this link for further explanation. Go to - What about recalls?